Welcome to Dream Gems & Jewels!

These Terms and Conditions (“Terms”) govern your access and use of our website, services, and products. By visiting or purchasing from Dream Gems & Jewels, you accept these Terms in full. If you do not agree, kindly refrain from using our site or services.

1. Company Details

  • Business Name: Dream Gems & Jewels
  • Contact Information:

2. Website Usage

Users must be 18 years or older or have legal guardian consent to browse or shop on our site.
All materials including visuals, descriptions, and prices are for general information only and may be updated or modified without notice.

  • Prohibited activities include:
    • Engaging in fraudulent, illegal, or harmful use of our site.
    • Attempting to interfere with the functionality or security of our website.

3. Product Details

We aim to provide accurate product descriptions, pricing, and imagery. However, occasional discrepancies may occur.

Each gemstone or diamond is unique; natural variations in color, clarity, and size are normal.

Certifications

Unless otherwise specified, all gemstones and diamonds come certified by recognized labs such as GIA, IGI, or AGS.

Custom Orders

Bespoke pieces, including engraved or personalized items, are final sale unless proven to have manufacturing defects.

4. Pricing & Payments

All product prices are listed in U.S. Dollars (USD) and may be revised without prior notice.
Full payment is required at checkout using accepted payment methods (e.g., credit card, PayPal, bank transfer, etc.).
Applicable taxes and duties are calculated at checkout based on your shipping destination.

5. Shipping & Delivery

Delivery costs and timelines are outlined in our Shipping Policy.
Dream Gems & Jewels is not responsible for delays due to carriers, customs, or incomplete shipping details provided by customers.
Ensure all delivery information is accurate to avoid delays or loss.

6. Returns & Refunds

All returns must comply with our Return Policy.
Items such as earrings, custom-made, or engraved jewelry are non-refundable.
Refunds are processed only after items are inspected and approved.

7. Warranty & Maintenance

All diamond jewelry is backed by a limited lifetime warranty against manufacturing defects.

Not covered under warranty:

  • General wear and tear
  • Loss or theft
  • Unauthorized repairs or alterations

Additional repair services are available for a fee if outside warranty coverage.

8. Ownership & Content Rights

All images, product descriptions, logos, and site content are the exclusive property of Dream Gems & Jewels.
No part of this website may be reused or distributed without written authorization.

Additional repair services are available for a fee if outside warranty coverage.

9. Disclaimer & Liability

Dream Gems & Jewels is not liable for:

  • Indirect or incidental damages related to use of our site or products
  • Damages caused by misuse, accidents, or improper care

10. Privacy Commitment

  • Your personal data is handled in accordance with our Privacy Policy.
  • By using our services, you agree to our methods of data collection, usage, and protection.

11. Governing Law

  • These Terms are governed by the laws of Canada.
  • All legal matters arising under these Terms shall be resolved under Canadian jurisdiction.

12. Revisions to Terms

  • We reserve the right to modify these Terms at any time.
  • Continued use of our website implies acceptance of any updated Terms.

Contact Us

If you have any questions or need clarification regarding these Terms, feel free to reach out to us.